I always like to share positive and negative experiences I have with local businesses and I just wanted to share my recent experience with UHAUL on Highway 53 by Wal-Mart.
It was a week before I wanted to rent a truck and I used the website to determine how big of a truck I wanted. I tried to use the online reservation but no trucks were available for the dates I wanted so I called the store. I spoke with a gentleman who confirmed with me no trucks were available for the weekend except if I wanted to have the truck from 7AM to 1PM on Saturday morning. That was not enough time so I asked if any trucks were available on Monday? There was a truck available and I made my reservation. To my surprise on the Saturday I received a call from UHAUL asking why I had not come to get my truck? Apparently I had a reservation for a truck from 7AM to 1PM. I explained I did not make that reservation but I was coming on Monday to get a truck. The gentleman said, you don’t have a reservation for Monday, but we could make one if you still needed a truck. I did and so I made another reservation. Thinking everything was now set on Monday morning I arrived at the UHAUL store to get my truck. To my surprise I did not have a reservation and there were no 26′ trucks available that day. I was very frustrated. Luckily there was one 20′ truck left I could rent. Of course I rented it but I paid the same price for a 20′ truck as I would have if I got my 26′ truck I wanted originally.
If you are going to do business with UHAUL three recommendations.
1. Get email confirmation of your reservation.
2. Get a confirmation number.
3. Maybe make a follow up call to make sure the reservation actually happened.
If not you may not have a truck when you arrive.